Reject a wrong payment, and say why
In ClassTablet, if a student's transaction ID doesn't match or the amount is short, the teacher can reject the payment, but must write a reason. The student is notified in the app and by push, sees the reason on their Fees page, and taps 'Resubmit' to send the correct details.
How it is done today
One character of the transaction ID is wrong, or ৳2,000 arrived instead of ৳2,500. The teacher phones the student, the student sends another screenshot, which may be last month's. Because it all happens by word of mouth nobody remembers, and at month end it's still unclear whether that student has paid or not.
How it works
- 1
Look at what was submitted
Open 'Payment History' from the student's 'Payments' button. If the transaction ID or amount isn't in your bKash or Nagad history, go ahead and reject it.
- 2
Write the reason
Rejecting opens a 'Rejection Reason' field, with examples such as wrong TxID or amount mismatch. You can't reject without a reason, so the student is never left guessing.
- 3
Press 'Confirm Reject'
The bill's status becomes 'rejected'. The student is notified in the app and by push, and the reason is shown in the payment details on their Fees page.
- 4
The student submits again
A rejected bill's button reads 'Resubmit'. The student sends the right transaction ID or the missing money, submits again, and the teacher checks it afresh.
What it looks like
Who uses it
- Used by:
- Teachers
- Admins
- Institution types:
- Coaching centres
- Schools
- Colleges
- Private tutors
- Online teaching platforms
Plan availability
- Starter৳499 a month, one classroom
- Standard৳20 per student per month
- CustomNegotiated
Frequently asked questions
Will a rejected student keep getting reminders?
Yes. A rejected bill counts as unpaid, so the reminder on the 15th and the next month's overdue notice still reach the student until a correct payment is approved.
If half the money arrived, must I reject it all?
No. If the amount the student submitted is less than the monthly fee, pressing 'Approve' records the bill as 'partial' automatically. If the money they claim never arrived, reject it with a reason.
What if I reject one by mistake?
The student can tap 'Resubmit' and send the same details again, and you approve it. A rejected bill stays open to a fresh submission.